Privacy Policy
Last updated:
Reem Cares Ltd (“we”, “us”) provides a non-clinical advice and life-coaching service for adults 18+. We respect your privacy and handle personal data lawfully.
Who we are
Reem Cares Ltd, Company No: 16510468, website: reemcares.org, email: reemcares@gmail.com.
What we collect
- Contact details you submit (name, phone, email) to request a call.
- Subscription status from our billing partner (success, cancellation, refunds).
- Basic usage data (device, pages, timestamps) for security and performance.
- We do not record clinical data and we do not record calls by default.
How we use data
- To arrange and deliver your advice calls (contract).
- To manage billing, cancellations and support (contract/legitimate interests).
- To prevent abuse/fraud and keep our service secure (legitimate interests).
- To comply with legal/regulatory requirements (legal obligation).
Legal bases (UK GDPR)
Contract, legitimate interests, and legal obligation as described above. Where we rely on consent (e.g., marketing), you can withdraw it at any time.
Sharing
We only share what’s necessary with trusted processors: our carrier-billing provider and hosting/email providers. We do not sell personal data.
International transfers
Where data is processed outside the UK/EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses).
Retention
- Contact requests/support tickets: up to 12 months from last interaction.
- Billing records: per statutory requirements (typically 6 years).
Your rights
You can request access, correction, deletion, restriction or portability, and object to certain processing. Contact us at reemcares@gmail.com. You may also complain to the ICO.
Cookies
We use essential cookies for security and performance and may use analytics with privacy safeguards. You can control cookies in your browser.
Security
We use HTTPS, access controls and good practice security. No method is 100% secure, but we work to protect your information.
Contact
Email reemcares@gmail.com for privacy queries.
This policy describes our practices for the advice service. It does not create contractual rights beyond applicable law.